Back

Privacy Policy

Effective Date: 14 December 2024

Clientreat (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and services at https://clientreat.com (the “Platform”).

We comply with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and (where applicable) the California Consumer Privacy Act (CCPA).

1. Data We Collect

1.1 Personal Information

  • Name, email address, billing address, payment information.
  • Account details (login credentials, profile settings).

1.2 Training Data

  • Voice recordings generated during AI conversations.
  • Video submissions uploaded for feedback or scoring.
  • Sales practice transcripts, feedback reports, and performance metrics.

1.3 Technical & Usage Data

  • Device and browser information.
  • IP address, geolocation (approximate), and log files.
  • Cookies and analytics data (user interactions, page views, navigation history).

2. How We Use Your Data

  1. Service Delivery: To provide simulations, lessons, scoring, and feedback.
  2. Account Management: To maintain your account, billing, and subscriptions.
  3. Performance Tracking: To track progress and deliver personalized training.
  4. Platform Improvement: To improve our AI models and learning tools.
  5. Communication: To send service updates, alerts, or customer support messages.
  6. Legal Compliance: To comply with applicable laws and fraud prevention.

3. Legal Bases for Processing (GDPR)

  • Consent (e.g., for recordings, marketing emails).
  • Contractual necessity (e.g., subscriptions).
  • Legal obligations (e.g., record-keeping).
  • Legitimate interests (e.g., platform improvement).

You may withdraw your consent at any time without affecting prior processing.

4. Sharing & Disclosure of Data

We do not sell your personal data. We may share data only with:

  • Service Providers: Payment processors, hosting, analytics.
  • Business Partners (optional): With your consent.
  • Legal Authorities: If required by law.

5. Data Storage & Retention

  • Storage: Secure UK/EEA servers with encryption.
  • Voice & Video: Retained as needed, then deleted or anonymized.
  • Account Data: Retained during use and up to 6 years after closure.
  • Deletion Requests: You may request deletion at any time (see Section 8).

6. International Data Transfers

If your data is transferred outside the UK/EEA, we use safeguards such as SCCs and UK IDTAs.

7. Security Measures

  • Encryption in transit and at rest.
  • Secure data centers with restricted access.
  • Role-based access and regular audits.

No system is 100% secure. You are responsible for safeguarding your credentials.

8. Your Rights (GDPR)

  • Access, rectification, erasure, restriction.
  • Portability and objection.
  • Withdraw consent anytime.

To exercise your rights, contact us at privacy@clientreat.com.

9. CCPA Rights (California Users)

  • Know what personal data we collect.
  • Request deletion of your data.
  • Opt out of sale (we don’t sell).
  • No discrimination for exercising rights.

Requests: privacy@clientreat.com

10. Children’s Privacy

Not for users under 18. If we collect data from minors, we will delete it.

11. Updates

We may update this Privacy Policy. Material changes will be communicated via email or platform notice.

12. Contact Us

Data Protection Officer (DPO)
Email: privacy@clientreat.com
Address: [Insert Company Registered Office in the UK]

EU/UK users may also contact their local Data Protection Authority.