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Terms and Conditions

Effective Date: 14 December 2024

Welcome to Clientreat (“we”, “our”, “us”). By accessing or using our website https://clientreat.com (the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use the Platform.

1. Overview

Clientreat is an AI-driven interactive learning platform designed to help users improve sales and marketing skills through structured lessons, simulations, and practice with an AI voice agent.

2. Contact Information

For questions about these Terms, contact us at: chris@clientreat.com

3. Eligibility & User Accounts

  • Must be at least 18 years old or legal majority age.
  • Provide accurate, up-to-date account information.
  • Maintain confidentiality of login credentials and activities.
  • Accounts with false info or violations may be suspended or terminated.

4. Subscriptions, Billing & Refunds

  • Services run on a subscription basis (monthly billing).
  • Payment details must be valid and updated.
  • Refunds available within 7 days of initial purchase.
  • Pricing plans may change with prior notice.

5. Data Collection & Recordings

  • Personal Data: name, email, payment, and progress data.
  • Recordings: use of simulations implies consent to collection/processing of voice & video.
  • Analytics: cookies and performance tracking.
  • See our Privacy Policy for details.

⚠️ Do not upload or share recordings of others without consent.

6. Intellectual Property

  • Platform content, software, and branding belong to Clientreat.
  • You retain ownership of submissions but grant us a non-exclusive, worldwide, royalty-free license to use them for service delivery and platform improvement.
  • We never sell your personal recordings to third parties.

7. Acceptable Use

  • No unlawful, harmful, or fraudulent activities.
  • No impersonation or misrepresentation.
  • No reverse engineering, scraping, or disruption.
  • No offensive, harmful, or infringing content uploads.

Violation may result in immediate account suspension or termination.

8. AI Limitations & Disclaimers

Simulations and feedback are generated partly by AI and serve as educational tools. They are not professional or legal advice. Accuracy and outcomes are not guaranteed. Users must apply knowledge responsibly.

9. Termination & Suspension

  • Accounts may be suspended/terminated for violations.
  • Termination ends platform access but obligations (e.g., payment) continue.

10. Limitation of Liability

To the maximum extent permitted by law, Clientreat is not liable for indirect damages, lost profits, or opportunities. Liability is capped at the amount paid in the last 12 months.

11. Indemnification

You agree to indemnify and hold harmless Clientreat, affiliates, and employees from claims arising from your misuse of the Platform or third-party rights violations.

12. Changes to Terms

We may update Terms over time. Significant updates will be shared by email or Platform notice. Continued use means acceptance.

13. Governing Law & Dispute Resolution

Governed by UK law. Disputes first resolved informally, then exclusively in UK courts.

14. Entire Agreement

These Terms, along with the Privacy Policy, form the entire agreement between you and Clientreat.